Frequently Asked Questions

Here are the answers to some of the most commonly asked questions we get asked. If there is anything we are missing on this page that you would like to see, then please do get in touch using our Contact page and we will endeavour to help.

Purchasing Products at Shop Rush

How long will my Order take to arrive?

• If you place your order before 2pm and we have the product in stock, it will usually be processed the same day. We use Royal Mail 1st Class post for all of our standard deliveries, so once it's in their hands it usually takes 1-2 days (although sometimes it can take a longer and will be effected by any RM strikes or disputes).

Can you guarantee my Order will arrive by a certain date?

• Please note, we use Royal Mail 1st Class post for standard orders, we cannot guarantee any order delivery times. Please refer to our Delivery Policy for full details.
• You can choose to upgrade your order to a Next Working Day delivery via courier, at  a cost of  £6.00. This will ensure your order reaches you the next working day. If your order is placed on a Friday (before 2pm)delivery will be the following Monday, excludes bank holiday.
• Shop Rush makes every effort to process orders on the same day or the following day if placed after 2pm to ensure your items are depatched as quickly as possible.

I've placed an Order but have not received my Order Confirmation email?

• Firstly, please check your Junk Mail folder, as emails sometimes get automatically filtered into here. To avoid this in the future, please add us to your Address Book.
• If your Order was successfully processed by our online payment partners, you will have been diverted to the Order Complete page of the site after checkout. It is on this page that your unique Order Number is given. If you did not get to this page, then it is likely there was an issue with your payment and your Order will not have reached us.
• If you are confident your Order was successfully processed and you have not received an Order Confirmation email within 24 hours, then please feel free to contact us through this website and we can help to track your order for you. Please quote your Order Number in all correspondance if you have it.

I've placed an Order but would like to change it to something else

• As long as your Order has not yet been processed, you can amend the details of the Order by contacting us through this website. Please quote your Order Number when doing so.

I am having problems placing an Order

• Our Checkout system proudly complies with the PCI Security Standards Council's guidelines for online payments. Please ensure that the card details you supply are accepted by WorldPay and are entered accurately and as displayed on your Credit/Debit Card.